Terms and Conditions – Aloud Kitchen (Kuwait)

Welcome to Aloud Kitchen, a Kuwaiti store specializing in providing and selling food online. By using our website, app, or any of our services, you agree to comply with the following terms and conditions. Please read these terms carefully before placing any order.

1. Definitions

Store / We / Us: Refers to Aloud Kitchen, owned and operated within the State of Kuwait.

Customer / You: Any person using, browsing, or making a purchase through the platform.

Products: Includes all food, meals, beverages, desserts, or any other food items displayed on the store.

2. Scope of Service

Aloud Kitchen provides sales and delivery services within Kuwait only.

Using the website for any illegal purpose or in violation of applicable Kuwaiti laws and regulations is prohibited.

3. Acceptance of Terms

By using the website, app, or placing an order, you agree to all these terms and conditions.

If you do not agree with any clause, please refrain from using our services.

4. Orders and Purchase Method

Orders are confirmed after payment is completed and the customer receives a confirmation message or notification.

The store reserves the right to cancel or reject any order in the following cases:

Product unavailability.

Payment errors or issues.

Incorrect or incomplete delivery information.

Food orders and meals cannot be canceled after preparation.

5. Prices and Payment Methods

All prices are displayed in Kuwaiti Dinar (KWD).

Prices are subject to change without prior notice.

Available payment methods include:

Online payment (KNET / Visa / MasterCard).

Cash on delivery (if available).

In case of an obvious pricing error, the store reserves the right to cancel the order and refund the customer.

6. Delivery and Shipping

Delivery is available to all areas in Kuwait.

Delivery time depends on:

Customer location

Product availability

Order volume and public holidays

Delivery fees are shown at checkout and may vary by area.

Customers are responsible for providing an accurate address and valid contact number.

If delivery fails due to customer error, additional fees may apply for redelivery.

7. Return and Replacement Policy

Due to the nature of food products:

Meals cannot be returned or exchanged after receipt, except in cases of store error or product damage.

Any issues must be reported within one hour of receipt with clear photos attached.

If the complaint is verified, the store will:

Replace the product, or

Compensate the customer according to the store’s policy.

8. Quality and Freshness

The store is committed to providing fresh products prepared according to food safety standards.

Customers are responsible for storing the products properly after receipt.

9. Images and Offers

Product images on the website may differ slightly from reality due to lighting or photography conditions.

Promotional offers are limited by quantity or duration and are clearly indicated when published.

10. Intellectual Property

All content, including the Aloud Kitchen brand, images, text, designs, and recipes, is the exclusive property of the store.

Unauthorized use or reproduction without prior written permission is prohibited.

11. Privacy and Data Protection

The store is committed to protecting customer data and will not share it with third parties except when necessary (e.g., delivery company, payment gateway).

All data is handled confidentially in accordance with Kuwaiti privacy laws.

12. Force Majeure

The store is not liable for delays or failure to provide services due to circumstances beyond its control, including:

Weather conditions

Traffic congestion

Technical system outages

Emergencies or unforeseen events

13. Amendments to Terms

The store reserves the right to modify these terms at any time.

Continued use of the platform after any changes constitutes acceptance of the new terms.

14. Governing Law

These terms are governed by the laws of the State of Kuwait.

Kuwaiti courts have jurisdiction over any dispute arising from the use of the website or the completion of orders.